Hybrid work refers to a flexible working model that combines remote and in-office work. It has transformed workplace dynamics by allowing employees to choose where they work based on their roles and personal preferences. This shift has been driven by advancements in technology and changing employee expectations, particularly in the wake of the pandemic.

The shift to hybrid work has led to a significant increase in technology spending, particularly on devices and IT services. For instance, device spending grew by 13% in 2021, reaching $787.4 billion, as organizations upgraded their technology to support remote work. Analysts predict that IT services and cloud solutions will continue to drive growth in enterprise software, with an expected 11% increase in 2022.

Managers in hybrid work environments often feel caught between leadership expectations and employee needs. According to a Microsoft survey, 54% of managers believe that leadership is out of touch with employee expectations. Additionally, 38% of hybrid employees struggle with understanding when and why they should come into the office, highlighting the need for clearer communication and team agreements.